FAQ

You’ve got questions? We’ve got answers!

AboutSubscriptionCustomer Care

About Service

  • Am I eligible to use Hopster?

    As a subscriber, you must be 18+ or have received permission from a parent, legal guardian or anyone authorized to pay your bill.

  • Is Hopster compatible with my device?

    Our service is compatible with all mobile devices (smartphones, tablets and feature phones). The best user experience is through smartphones and requires 3G and up.

  • How was I subscribed to Hopster?

    You visited one of our promotional pages and clicked on the subscription button.

  • How much does the service cost?

    The service costs $6.99/month. This rate is mentioned on the promotional page that you were subscribed from.

  • How do I manage my subscription?

    Get in touch with our Customer Care Team.

  • How do I get in touch with Customer Care?

Subscription

  • How am I charged for the service?

    Charges will appear on your wireless phone bill or be deducted from your balance

  • How do I access the Hopster app?

    1) Visit the iTunes App store or Google Play store

    2) Grab the username & password sent via SMS

    3) Open the Hopster app and use the information sent to you to log-in.

  • How can I check and manage my subscription?

Customer Care

  • How do I reach out to Customer Care?

    Our dedicated Customer Care team is happy to answer all your questions and solve all issues.